Terms & Conditions
The Terms and condition are established by Catering Connoisseur Pte Ltd under the trading name Food Haven.
Please read the following Terms and Conditions carefully before placing an order from our online platform, www.foodhaven.com.sg, or through our sales hotline at +65 9066-6978 . By placing an order via either of the platforms, you have agreed to be bound by the following Terms and Conditions:
- Increment of order must be in multiples of 5 pax.
- Food comes with complete table layout with skirting, warmers, and a full set of disposable cutleries and serviettes.
- Food is best consumed within 3 hours.
- Actual delivery timing will vary +/- 30 mins from the stipulated delivery timing due to unforeseen circumstances such as weather and traffic condition.
- Orders must be placed 3 working days prior to the event date.
- Transportation charge of $50 per delivery.
- Surcharge of $10 is applicable for delivery to offshore areas (Keppel, Sentosa, Jurong Island) and central area denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard 22,23; Bras Basah 18, 19.
- A surcharge of $50 per flight of stairs is applicable for delivery to venues without direct lift landing, subject to approval.
- Delivery to non-permanent addresses (eg: chalet, resort, club, pub &, etc.) will require pre-payment to be done via credit card or nets before the event date.
- Buffet set-up at any landed property will be done at ground level. Extra charges will be applicable for buffet set-up on other levels of the landed property (Please note that we will not be held responsible for any damages during the set-up).
- A surcharge of $50 will be applicable for buffet collection after 1030pm.
- Cancellation of orders will include a cancellation fee of 50% from total order will be charged to the customers for any cancellation made less than 3-5 days before the event date.
- Catering Connoisseur Pte Ltd reserves the right to change any of the dishes to another of equivalent value with prior notice, due to seasonality.
If you have any comments or queries about our Terms & Conditions, please do not hesitate to contact us.
Telephone Number: (+65) 9066 6978
Office Number: (+65) 6779 2889
Email Address: Acct@foodhaven.com.sg